My Sun, Moon And Stars
Our Guarantee
Every order is important to us because we know how important it is to you. Hence, we earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts may be hand made, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately (within 3 days) and we will promptly take the appropriate action. Please note that in order to have the highest satisfaction, changing water, trimming stems etc. is necessary.
Substitution Policy
Fresh Flowers: We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa. Hydrangeas, unfortunately are not a guaranteed past 12 hours due to the nature, Peonies, Gerbera & Anemone 2 days. Dyed items such as Royal Blue Roses have a lower life expectancy and therefore have no guarantee although some have lasted quite the time. Items that leave the shop without a water source are also not guaranteed. However, every order will be viewed separately.
Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
Delivery Policy
Specific Times: We are unable to guarantee delivery at a specific time, but we are normally able to deliver within six hours on same day orders. You may request morning or afternoon in the special instruction box when ordering, and we will do our best to accommodate your request if ordered days prior. If you request a "Rush" order, a small fee may apply. Normally, this is same day delivery orders within a particular delivery time frame or within 2.0 hours of closing.
If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as the porch, with a neighbor, or leave a message for the recipient to call to arrange for pickup/delivery. Please check that the recipient will be home the day of delivery.
Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves unless you are familiar with the area the recipient resides. We cannot be held responsible for missing or faulty product due to this request.
Cancelled Orders: If it is necessary for an upcoming order to be cancelled, we will review it based on items ordered and delivery date. There may be a minimal preparation fee for some orders. Orders with SPECIAL order items or Chocolate Covered Strawberries may have higher fees if cancellation is approved.